Returns & Exchanges

Your satisfaction matters to us. Because cosmetics and personal-care products are sensitive hygiene items, returns are assessed carefully to protect product quality and customer safety.

Return Eligibility

A product may be considered for return or exchange when it is unused, unopened, in its original packaging, and has all seals and labels intact. Products that have been opened, tested, used, damaged after delivery, or stored incorrectly cannot normally be accepted unless they arrived defective or incorrect.

Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective item, contact us promptly at [email protected] or +962 78 882 7000. Please include your order number, a description of the issue, and clear photographs. We will review the case and offer an appropriate solution, which may include replacement, exchange, store credit, or refund, as applicable.

How to Request a Return

Contact our care team before sending any product back. Items returned without prior approval may not be accepted. Approved products must be packed securely and returned according to the instructions provided by our team.

Refunds

Approved refunds are issued through the available original payment method or another agreed method. Processing time may vary depending on the payment provider. Original delivery charges, where applicable, are not refundable unless the return is caused by our error or by a verified product issue.

Your Legal Rights

This policy does not limit any rights available to you under applicable consumer-protection law.