FAQ

What is THE SECRET CODE®?

THE SECRET CODE® is a growing world of cosmetics, skincare, body care, and fragrance. Each category belongs to a Code designed to turn everyday beauty care into a considered ritual.

What do Code 01 and Code 02 mean?

Code 01 is dedicated to face care. Code 02 is dedicated to body care. Future Codes and chapters will expand the world of cosmetics and fragrance.

What products are currently available?

Code 01 Sun Protection SPF 50+ and Code 02 Natural Body Scrub are currently available. New products across face care, body care, cosmetics, and fragrance will be revealed over time.

What does French Quality mean?

It reflects our commitment to French-inspired formulation standards, refined sensory textures, thoughtful design, and a global vision of modern beauty.

Is Code 01 Sun Protection suitable for all skin types?

It is designed for all skin types. Its formula combines SPF 50+ UVA and UVB protection with hyaluronic acid, aloe vera, and vitamin E, with a velvety, fast-absorbing finish and no visible white cast. Individual skin responses may vary, so review the ingredients and patch test when appropriate.

How do I use Code 01 Sun Protection?

Apply evenly to the face and neck as the final step of your morning skincare routine before exposure. Use a sufficient amount and reapply as needed, especially after sweating, swimming, towel drying, or extended exposure.

Is Code 02 Natural Body Scrub for the face?

No. Code 02 is a body-care product and should not be used on the face. Massage gently onto damp body skin, then rinse thoroughly with warm water.

How often should I use the body scrub?

Use according to your skin’s needs and tolerance. Avoid over-exfoliating, irritated skin, broken skin, and sensitive areas. Stop use if irritation occurs.

What are the key ingredients in Code 02?

The formula features walnut shell, shea butter, jojoba oil, almond oil, and lavender oil for exfoliation and conditioning body care.

Is delivery complimentary?

Complimentary delivery is available to eligible addresses supported at checkout.

How can I follow my order?

Use the order updates sent to your contact details. If you need support, contact [email protected] or +962 78 882 7000 and include your order number.

Can I return an opened product?

For hygiene and safety reasons, opened or used cosmetics and personal-care products cannot normally be returned unless they arrived defective or incorrect. Please review our Returns & Exchanges Policy.

How can I hear about upcoming launches?

Follow @thesecretscode on Instagram and join the website mailing list to unlock what comes next.