Privacy Policy

Privacy Policy

THE SECRET CODE® respects your privacy and is committed to handling personal information responsibly and transparently.

Information We Collect

We may collect information you provide directly, including your name, phone number, email address, delivery address, order details, account information, messages, and preferences. We may also collect technical information such as device type, browser, IP address, pages visited, and cookie data when you use our website.

How We Use Information

We use personal information to:

  • Process, confirm, deliver, and support orders.
  • Provide customer care and respond to enquiries.
  • Operate, secure, and improve our website and services.
  • Personalize your experience and remember preferences.
  • Send marketing communications when you have chosen to receive them.
  • Prevent fraud, misuse, and security incidents.
  • Meet legal, accounting, and regulatory obligations.

Payments

Payments may be processed by third-party payment providers. We do not store full payment-card details unless expressly stated. Payment providers process information according to their own privacy and security terms.

Sharing Information

We may share necessary information with trusted service providers that help us operate the website, process payments, deliver orders, provide analytics, host data, or communicate with customers. We do not sell your personal information.

Cookies

We use essential cookies to operate the website and may use analytics or marketing cookies where permitted. You can control non-essential cookies through the cookie settings available on the website or through your browser.

Data Retention & Security

We retain information only for as long as reasonably necessary for the purposes described in this policy, including legal and business requirements. We use reasonable administrative, technical, and organizational safeguards, but no online system can guarantee absolute security.

Your Choices & Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain uses. You may unsubscribe from marketing messages at any time.

Children’s Privacy

Our website is not directed to children who are unable to consent under applicable law. We do not knowingly collect personal information from them.

Updates

We may update this Privacy Policy when our services or legal obligations change. The latest version will always be published on this page.

Contact

For privacy questions or requests, contact [email protected].