Shipping & Delivery

Every order is prepared with care to ensure your THE SECRET CODE® products arrive in excellent condition.

Complimentary Delivery

Complimentary delivery is available to eligible addresses supported at checkout. If an address cannot be served, our team will contact you before the order is confirmed or dispatched.

Order Processing

Orders are reviewed and prepared after confirmation. Estimated delivery timing may vary according to destination, order volume, public holidays, weather conditions, and courier operations. Any available estimate will be shown at checkout or shared in your order confirmation.

Delivery Details

Please provide a complete address and an active phone number. The courier may contact you to coordinate delivery. THE SECRET CODE® is not responsible for delays caused by incorrect or incomplete information, an unavailable recipient, or circumstances beyond our reasonable control.

Address Changes

If you need to update your delivery details, contact us as soon as possible at [email protected] or +962 78 882 7000. Once an order has been dispatched, changes may no longer be possible.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or different from what you ordered, contact us promptly with your order number and clear photographs of the parcel and products so we can assist you.